A job offer is a milestone. It can either reinforce excitement or create doubt. The goal is simple: act fast, be clear and make the person feel valued.

Below is a process that consistently works well.

Step 1. Verbal offer first

Call the preferred candidate as soon as the decision is made.

Cover:

• Position title
• Base salary and super
• Location and hours
• Start date
• Any conditions (police check, medical, visas etc)

Check they are comfortable with the package before paperwork goes out.

Keep the tone warm and confident. This is where many offers are won.

Step 2. Follow up the same day in writing

Send a short email summarising the call and attach:

• Letter of offer
• Employment contract
• Position description
• Any required policy documents

Clarity avoids confusion later.

Step 3. Give a simple path to acceptance

Make it easy:

• One document for them to sign
• Clear instructions on how and when to return it
• A single contact if they have questions

Include a deadline to keep momentum (usually 48 to 72 hours).

Step 4. Maintain communication

As soon as they accept, stay close.

Send:

• Welcome email
• Start day instructions
• Who to ask for on arrival
• What to bring or wear

Silence creates nerves. Keep the excitement going.

Step 5. Confirm onboarding steps

Before day one, confirm:

• Their workstation or tools
• IT access and uniform if needed
• Induction schedule
• First week expectations

A smooth start shapes long term performance.

What to say in the verbal offer

Here is a clean script employers can use:

Hi , we are pleased to offer you the position of . The base salary will be $ plus super. The hours are and the start date will be . We will send the formal letter of offer and contract today. Do you have any questions I can help with now?

Short. Positive. Clear.

Common mistakes to avoid

• Waiting too long to make the offer
• Sending complex documents without explanation
• Being vague about pay or conditions
• Pressuring the candidate to decide on the spot
• Poor communication between acceptance and start date

Good talent has other options. Do not give them a reason to walk away.

Simple takeaway

Make the offer fast. Make it clear. Make it welcoming.
A good offer experience sets the tone for the entire employment relationship.