Communicating with The High S
- Start with personal comments. Break the ice.
Don’t rush headlong into business or the agenda. - Show sincere interest in them as people.
Don’t stick coldly or harshly to business. - Patiently draw out their personal goals and ideas. Listen and be responsive.
Don’t force a quick response to your objectives. - Present your case logically, softly, non threateningly.
Don’t threaten with positional power, or be demanding. - Ask specific (preferably “How?”) questions.
Don’t interrupt as they speak. Listen carefully. - Move casually, informally.
Don’t be abrupt and rapid. - If the situation impacts them personally, look for hurt feelings.
Don’t mistake their willingness to go along for satisfaction. - Provide personal assurances and guarantees.
Don’t promise something you can’t deliver. - If a decision is required of them, allow them time to think.
Don’t force a quick decision, provide information.